FAQs

HERE ARE THE ANSWERS TO SOME COMMON QUESTIONS ABOUT THE TRAIL RUNNING SERIES.

What happens on race day?
CLICK HERE to see how the virtual race days will roll out

How do I join the virtual races?
CLICK HERE for instructions on how to join Facebook Live, Zoom, Racemap and Strava.

Where do I collect my t-shirt if I am a Two Race Runner- premium entrant?
Your t-shirt will be posted to you! Please ensure your postal address is correct in our entry system. You can check this yourself
– click on ‘enter now’ HERE
– login with the email you used to enter
– click on ‘Personal Details’ on the left hand side menu
– make any updates then click ‘Save and Continue’

Please email [email protected] if you have any difficulties!

When will the event program be sent to all competitors?
Approximately 6 days prior to the event we will email the official event program to all competitors. It will also be available for download from this event website.

Will there be prizes for placings?
We will be awarding 1st, 2nd and 3rd male/female in each race distance, as well as some other fun categories. CLICK HERE for more information.

Can I transfer my entry to someone else?
No – you cannot transfer your entry to another competitor.

Can I change to a longer distance?
Yes, you can change to another distance. It’s really up to you how far you choose to run on the day – 5km, 10km or 15km. We’ll simply review the distance you covered on Strava if you would like to be eligible for overall race awards.

Can I still get the event t-shirt after race 1?
Yes, If you have already completed race 1 but would like to enter race 2 and receive the t-shirt, there will be an option for you to do this in the entry system.

Can I enter on the day?
Yes, you can enter online up until 30 minutes prior to race start.

Where can I find the refund policy for The Trail Running Series? 
Please click here for further information on the refund policy.

If you have other questions about the event, please don’t hesitate to ask.
T: 03 5261 5511 
E: [email protected]

HANDY LINKS

  • Trail Run Magazine (Aust and NZ) – Down under’s only dedicated trail zine
  • AURA (Australian Ultra Runners’ Association) – a resource for the long run
  • Cool Running – heaps of great info including a trail and mountain running forum – a whole community of people just as addicted