FAQs

HERE ARE THE ANSWERS TO SOME COMMON QUESTIONS ABOUT THE TRAIL RUNNING SERIES.

My race plate has not arrived in the post, what do I do?

We will have new plates available at race registration to replace the one which didn’t arrive in the post. Please attend registration 20 minutes prior to your race to collect your new race pack.

I want to run with a friend, can I do that?

Sure! But please make sure you are starting for the race that you have signed up for.

I’ve lost my race plate, can this be replaced?

Yes! We will have new race plates available at race registration. Please have your QR Code sent to you upon confirmation ready to scan. There will be a $10 entry fee for race plates lost.

Do I need a QR code to register? Where do I find it?

Yes! If you did not receive a race plate in the mail, you will need to present your QR code via your phone at race registration. The QR code will be at the top of the email received from the Trail Running Series.

GENERAL EVENT QUESTIONS:

Why can’t I buy a technical Trail Run Series T-shirt?

Rapid Ascent are committed to reducing the amount of merchandise provided at an event. We are opting for a more sustainable approach to our merchandise and therefore we are only providing Gold Runner entrants the opportunity to have a Trail Run Series 2022 Technical T-shirt. By moving to this pre-order model for merchandise we will only be ordering from our suppliers exactly the right sizes and amounts that we need, for you, therfore reducing the impact we have on our land on which we run and walk.

When will the event program be sent to all competitors?
Approximately 6 days prior to the event we will email the official event program to all competitors. It will also be available for download from this event website.

Can I transfer my entry to someone else?
No – you cannot transfer your entry to another competitor.

I am a Gold Runner, can I still get the event t-shirt after race 1?
Yes, If you have already completed race 1 but would like to enter race 2 and receive the t-shirt, there will be an option for you to do this in the entry system.

Can I enter on the day?
Yes, you can enter online up until 30 minutes prior to race start.

Where can I find the refund policy for The Trail Running Series? 
Please click here for further information on the refund policy.

If you have other questions about the event, please don’t hesitate to ask.
T: 03 5261 5511 
E: [email protected]

HANDY LINKS

  • Trail Run Magazine (Aust and NZ) – Down under’s only dedicated trail zine
  • AURA (Australian Ultra Runners’ Association) – a resource for the long run
  • Cool Running – heaps of great info including a trail and mountain running forum – a whole community of people just as addicted