HERE ARE THE ANSWERS TO SOME COMMON QUESTIONS ABOUT THE TRAIL RUNNING SERIES.
RACE 1 SPECIFIC QUESTIONS:
My race plate has not arrived in the post, what do I do?
We will have new plates available at race registration to replace the one which didn’t arrive in the post. Please attend registration 20 minutes prior to your allocated race start window (to be emailed to Race 1 participants and on the link HERE on Friday 18 June)
I want to run with a friend, can I do that?
Yes, we have allocated a start window for people wanting to run together – see the schedule HERE, however wave start times won’t be listed here until Friday 18 June).
I’ve lost my race plate, can this be replaced?
Yes! We will have new race plates available at race registration. Please have your QR Code ready to scan. Check the latest email from ‘The Trail Running Series’.
Do I need a QR code to register? Where do I find it?
Yes! If you did not receive a race plate in the mail, you will need to present your QR code via your phone at race registration. The QR code will be at the top of the email received from the Trail Running Series on Friday 18 June.
My name does not appear on the start list. What time should I start?
Late entrants who have not been allocated a wave start time, can start in one of the last the wave start windows identified on the start lists which will be availble online from Friday 18 June.
GENERAL EVENT QUESTIONS:
When will the event program be sent to all competitors?
Approximately 6 days prior to the event we will email the official event program to all competitors. It will also be available for download from this event website.
Can I transfer my entry to someone else?
No – you cannot transfer your entry to another competitor.
Can I still get the event t-shirt after race 1?
Yes, If you have already completed race 1 but would like to enter race 2 and receive the t-shirt, there will be an option for you to do this in the entry system.
Can I enter on the day?
Yes, you can enter online up until 30 minutes prior to race start.
Where can I find the refund policy for The Trail Running Series?
Please click here for further information on the refund policy.
If you have other questions about the event, please don’t hesitate to ask.
T: 03 5261 5511
E: [email protected]